By purchasing from New Tech Innovations ("we," "us," or "our"), you (Customer) agree to be bound by these Terms and Conditions. These terms govern your use of our management software, scanners, e-signing tablets and any related services. Please read them carefully before making a purchase.

All sales are final. Goods sold, including software, scanners and e-signing tablets, are not returnable once purchased. We do not offer refunds or exchanges for any products sold unless defective upon receipt and reported within the first 7 days of purchase.

License keys for our software products are non-refundable and non-returnable. Once issued, they cannot be exchanged or refunded under any circumstances. Please ensure that you review the product specifications and system requirements before purchase.

All serial numbers and license keys require online activation. Customers are responsible for having an active internet connection to complete the activation process. Any issues with activation due to system compatibility, network issues or other technical problems do not warrant a refund.

All software and accompanying materials sold by New Tech Innovations are the intellectual property of New Tech Innovations or its licensors and are protected by copyright laws. You may not modify, distribute or create derivative works of the software without express written permission from the copyright owner. Unauthorized use or duplication is strictly prohibited.

New Tech Innovations shall not be liable for any indirect, incidental or consequential damages arising from the use or inability to use our products, including but not limited to loss of data, profits or business opportunities. Our maximum liability shall not exceed the amount paid for the product in question.

You agree to indemnify and hold New Tech Innovations harmless from any claims, liabilities, damages or expenses (including attorney's fees) arising from your use of the products, violation of these terms or infringement of any intellectual property or other rights of any person or entity.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Singapore.

New Tech Innovations reserves the right to modify these Terms and Conditions at any time. Any changes will be effective upon posting on our website. It is your responsibility to review these terms periodically for updates.

By completing your purchase, you confirm that you have read, understood and agreed to these Terms and Conditions.

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Our software may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us.

Effective Date This Privacy Policy is effective as of 10/09/2024

At New Tech Innovations, we are committed to providing high-quality management software, scanners and e-signing tablets. To ensure customer satisfaction, we offer a limited return policy based on the guidelines below.

We provide a manufacturer’s warranty on all hardware, including scanners and e-signing tablets, for defects in materials or workmanship. This warranty does not cover damage caused by misuse, accidents or unauthorized modifications. Management software is covered under a software support warranty for issues related to installation or activation but is not eligible for returns or exchanges.

• Hardware: Scanners and e-signing tablets come with a manufacturer’s warranty. If a defect arises under normal use during the warranty period, the product will be repaired or replaced, subject to manufacturer’s terms.
• Software: Software products are provided "as is" and are not eligible for returns. Warranty coverage is limited to technical support for installation and activation issues.

• Eligibility: Only defective hardware products such as scanners or e-signing tablets are eligible for returns or replacement within the warranty period. Software, license keys and activation codes are not eligible for return or refund.

• Request a Return:

• Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.
• Return Timeframe: You must initiate the return process within 30 days of receiving the product. Returns outside of this period will not be accepted.

• Customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that your return is received.
• If the product is deemed defective after inspection, we will cover the cost of shipping the replacement product back to you.

• Defective Products: Upon receiving and verifying the defective item, we will either repair or replace it at no additional cost.
• Non-Defective Products: If a returned product is found to be in working order and not defective, it will be sent back to you and you may be responsible for additional shipping costs.

• Software, license keys and activation codes are non-returnable and non-refundable.
• Products that show signs of misuse, damage or unauthorized modifications will not be eligible for return or replacement.

For further assistance, please contact our customer support team at tech@new.com.sg or call (65) 9695-6674. We’re here to help ensure you have the best possible experience with New Tech Innovations products.

At New Tech Innovations, we strive to provide high-quality products and excellent customer service. Please read our refund policy carefully before making a purchase.

• Software: All sales of management software, license keys and activation codes are final. Due to the nature of software products, New Tech Innovations does not offer refunds for software purchases under any circumstances. Please ensure that you review system requirements and product specifications before completing your purchase.

• Eligibility: Refunds for hardware products such as scanners and e-signing tablets are only available if the product is found to be defective upon receipt and reported within 7 days of delivery. If your hardware is defective, you may be eligible for a refund or replacement, subject to the inspection and approval of our team.
• Non-Defective Products: Non-defective hardware items are not eligible for refunds once the product has been used or after the 7-day window has passed.

• Requesting a Refund:

• Return Authorization: Upon approval, you will be issued a Return Merchandise Authorization (RMA) number. Refund requests without an RMA will not be processed.
• Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method. Shipping costs are non-refundable.

• Inspection: Once we receive the returned item, we will inspect it to verify the defect. If the item is found to be defective, we will issue a refund.
• Refund Method: Approved refunds will be processed back to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to reflect in your account after approval.
• Non-Refundable Items: If the returned item is found to be non-defective or damaged due to misuse, it will not be eligible for a refund, and you may be responsible for additional shipping costs to return the item to you.

• Software Purchases: All software products, including management software, license keys and activation codes, are strictly non-refundable and non-returnable.
• Damaged or Used Hardware: Hardware that has been damaged, modified or shows signs of misuse will not be eligible for a refund or replacement.

For further inquiries or assistance with your purchase, please contact our customer support team at tech@new.com.sg or call (65) 9695-6674. We are here to assist you with any concerns you may have.

At New Tech Innovations, we are committed to providing reliable and efficient support for our management software, scanners and e-signing tablets. This Software Support Warranty outlines the terms of our software support, including the warranty duration and additional support options.

The Software Support Warranty covers technical support related to:

• Installation issues
• Activation of license keys and serial numbers
• Basic configuration and setup
• Bug reporting and troubleshooting within the software’s functionality

This warranty does not cover:

• Custom software modifications
• Third-party software or hardware integrations
• Training or consulting services beyond initial setup assistance
• Issues related to misuse or improper handling of the software

The Software Support Warranty is valid for 90 days from the date of software purchase. During this period, customers are entitled to free technical support for issues covered under this warranty.

After the 90-day warranty period, customers can still access support, but additional fees may apply, depending on the level of support required.

For scanners and e-signing tablets, hardware support is covered under a separate manufacturer’s warranty, which includes support for hardware defects, repairs and replacements. This does not cover software-related issues beyond initial setup.

If you require assistance beyond the 90-day Software Support Warranty, New Tech Innovations offers extended support plans that include:

• Extended Software Support: Ongoing technical support beyond the initial warranty period.
• Custom Support: Tailored support plans to meet specific business needs, such as integration services or advanced configuration.
• Training Services: In-depth software training for your team to help you fully utilize our solutions.

For details and pricing on additional support options, please contact our customer support team at tech@new.com.sg or call (65) 9695-6674.

• Contacting Support: To request support, please email us at tech@new.com.sg or call (65) 9695-6674 with your order details and a description of the issue.
• Response Time: We aim to respond to all support requests within 24-48 business hours.

New Tech Innovations will make every effort to resolve issues covered under this warranty. However, we are not responsible for any indirect, incidental or consequential damages related to software performance or technical issues.

We are dedicated to ensuring your satisfaction with our products and services. If you have any questions about this policy or need assistance, please don’t hesitate to contact us.